Shipping & Returns
Returns Policy
Watchtower Defense does not sell products directly through this website, so we do not process retail returns or refunds. All sales and transfers are completed through licensed dealers. If you need to return a recent purchase, talk to the dealer who completed the sale. They will walk you through their return policy.
The return service we do offer is warranty service. Every Watchtower Defense firearm is backed by a transferable limited lifetime warranty, and returns for service run through our RMA (Return Merchandise Authorization) process: start with a warranty claim, and our team will issue an RMA number with shipping instructions. Please do not ship a firearm to us before you have your RMA in hand. We cannot accept shipments we are not expecting.
Start a warranty claim · Read the warranty details
Shipping
We do not ship orders from this website. New firearms travel from our shop to the licensed dealer handling your purchase, and your dealer takes it from there.
If your firearm is coming back to us for warranty service, shipping is part of the RMA process. When our team issues your RMA number they will walk you through exactly how to pack and send it, and how it gets back to you. We ship within the United States and we cannot deliver to P.O. Boxes. If you are ever unsure, call us before you box anything up. We would rather answer a question twice than have your firearm stuck in transit.
From The Feed
The ribbon is cut, and now it’s time to reveal what we’ve been building… VAELON.
- A first glimpse at the prototype
- This is just the start.
- Updates are coming soon!
Tell us what you think of Vaelon.
What a week. Being able to share our mission and beliefs with our new community, shake hands, and make new friends has truly set the tone for the next year. Stay tuned; this is only the beginning.
One final thank you to everyone who took the time to come out and see our new home.
This is what we do here.
We chase success, build teams that become families, and strive to make American manufacturing something to be respected again.
Thank you again to everyone who came out to support us yesterday!
Introducing Marty, the Lead Gunsmith at Watchtower Defense, an Army combat veteran whose experience, craftsmanship, and commitment to excellence shape every firearm manufactured at our facility.
In this interview, Marty shares his journey, his perspective on gunsmithing, and what it takes to pursue a higher standard of quality in the firearms industry. From lessons learned through military service to the attention to detail required at the bench, Marty gives us a behind-the-scenes look at the mindset and craftsmanship that go into his work.
New guns doesn`t necessarily mean more innovation.
Vaelon was built with a different question in mind:
What could we do differently?
The answer seemed simple: bring more control, to our systems, QC processes, every aspect of the design, and ultimately to the shooter.
The firearm depicted is a prototype model; The Vaelon is still in development but will be hitting dealers soon. Stay tuned.
Twenty-five years later, we remember the lives lost, the families forever changed, and the men and women who ran toward danger to protect others.
Remember them. Honor them. Never forget.
Did you think we were done with just two new models? We`re just getting started.
The firearms depicted are prototype models; they are still in development but will be hitting dealers soon.
Tell us what you think in the comments; more news to follow.
Y`all loved the Vaelon; now meet the Vantage.
Its V10 porting system keeps the muzzle flat and fast, shot after shot, so every follow-up lands exactly where you put it.
The firearm depicted is a prototype model; the Vantage is in development and will deploy soon.
Tell us what you think in the comments; more news to follow soon.
