Support

Transferable Limited Lifetime Warranty

Every Firearm Comes With a Transferable Limited Lifetime Warranty

Watchtower Defense products are built for serious use, long-term ownership, and confidence in the field. We stand behind the workmanship of every Watchtower Defense-manufactured product with a Transferable Limited Lifetime Warranty against qualifying defects in materials and workmanship.

This warranty follows the product, not just the first owner. That means when a Watchtower Defense product is lawfully transferred, the warranty may transfer with it, subject to the full terms, conditions, and documentation requirements.

Our commitment is simple: if a covered Watchtower Defense product has a qualifying defect during its useful service life, we will repair it or replace it in accordance with this warranty. Normal wear, misuse, unauthorized modifications, non-spec ammunition, and other excluded conditions are not covered, but our goal is to make the warranty process clear, fair, and straightforward.

The full terms explain what is covered, what is not covered, how to request service, and what rights you may have under federal and state law. Please read them carefully and keep this document with your product records.

Watchtower Defense builds products to last. This warranty is one more way we stand behind that promise.

Legacy Watchtower Firearms Products

Watchtower Defense is pleased to honor the limited lifetime warranty originally issued on firearms manufactured under the Watchtower Firearms name. Please note that Watchtower Defense and Watchtower Firearms are separate and distinct companies, and Watchtower Defense's willingness to support these legacy products is offered as a courtesy to our customers.

Because certain parts, finishes, and components used in original Watchtower Firearms production are no longer available, and because those models have since been discontinued, Watchtower Defense cannot guarantee that every Watchtower Firearms product can be repaired or replaced in its original, as-manufactured condition. Where exact parts or finishes are unavailable, Watchtower Defense will make reasonable efforts to repair or replace the item using the closest current equivalent, and will work with the customer to identify the best available resolution, which may include a comparable replacement, updated components, or another remedy at Watchtower Defense's discretion.

Questions?

Phone: 832-299-6100 · Monday to Friday, 8am to 5pm CST

Email: [email protected]

See also: file a warranty claim, or read the full warranty terms of service.

From The Feed

New guns doesn't necessarily mean more innovation. ⁠
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Vaelon was built with a different question in mind:⁠
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What could we do differently?⁠
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The answer seemed simple: bring more control, to our systems, QC processes, every aspect of the design, and ultimately to the shooter.⁠
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The firearm depicted is a prototype model; The Vaelon is still in development but will be hitting dealers soon.⁠ Stay tuned.⁠
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Twenty-five years later, we remember the lives lost, the families forever changed, and the men and women who ran toward danger to protect others.⁠
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Remember them. Honor them. Never forget.

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“We love our dealers, authorized and unauthorized.”⁠
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#dealerlivesmatter

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American Gun Owners Built This Brand & They Will Continue To Do So.

While we will always support our law enforcement and government partners, our primary focus moving forward is the consumer market. American gun owners built this brand, and they will continue to drive its future. We are also committed to meeting and exceeding industry standards for service and repair turnaround times. If your experience with us has ever fallen short, we want to hear from you and make it right.

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